Return Policy

At Smartnest, your satisfaction is our priority. Whether you've purchased a kitchen accessory, a home essential, or a toy for your little one, we want to make sure you're completely happy with your order. If something isn't right, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original condition.
  • The item is in its original packaging with all tags, accessories, and manuals included.
  • You have proof of purchase (order confirmation email or receipt).


2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, assembled, or damaged after delivery.
  • Products with missing original packaging, accessories, or parts.
  • Perishable or consumable items.
  • Items purchased on clearance or marked as final sale.
  • Personalized or custom-made products.

3. Damaged or Defective Items

If you receive a damaged or defective product — whether it's a cracked ceramic bowl, a broken toy part, or a malfunctioning electronic toy — please contact us within 48 hours of delivery with:

  • Your order number.
  • Clear photographs of the damaged or defective item.
  • A brief description of the issue.

We will arrange a replacement or a full refund at no additional cost to you.

4. Return Process

  1. Email us at support@smartnestonline.com with your order number and reason for return.
  2. Our team will review your request and respond within 2–3 business days with return instructions.
  3. Pack the item securely in its original packaging and ship it to the address provided by our team.
  4. Retain your courier receipt and tracking number for reference.

5. Return Shipping Costs

  • Defective or incorrect items: Return shipping is covered by Smartnest.
  • Change of mind or other returns: Return shipping costs are the customer's responsibility.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method. Please note that bank processing times may vary.

7. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original product and place a new order once your refund has been processed.

8. Toys & Children's Products

For safety reasons, all toys and children's products must be returned unused and with the original sealed packaging intact. If a toy has been opened, used, or assembled, it may not be eligible for a return unless it is defective.

9. Contact Us

For any return or refund queries, please reach out to us:

Smartnest
Website: smartnestonline.com
Email: support@smartnestonline.com