Shipping Policy
Thank you for shopping at Smartnest. We are dedicated to delivering your home & kitchen essentials and children's toys to you as quickly and safely as possible. Please read our Shipping Policy carefully to understand our processes.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays) after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.
You will receive an email notification with your tracking details once your order has been dispatched.
2. Shipping Destinations
We currently ship across India and to select international destinations. If your location is not available at checkout, please contact us and we will do our best to accommodate your order.
3. Domestic Shipping (India)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Calculated at checkout |
| Express Shipping | 2–4 business days | Calculated at checkout |
| Free Shipping | 5–8 business days | Free on orders above ₹999 |
4. International Shipping
International orders may take 10–20 business days depending on the destination country. Delivery times may vary due to customs processing and local postal services. International shipping costs are calculated at checkout based on destination and package weight.
5. Customs, Duties & Taxes
For international orders, import duties, taxes, and customs fees may be levied by the destination country. These charges are the buyer's responsibility and are not included in our product or shipping prices. Please check with your local customs office for applicable charges before placing an order.
6. Packaging
We take great care in packaging all our products — from delicate ceramic serving bowls and kitchen accessories to children's toys and educational items. All items are securely packed to ensure they reach you in perfect condition.
7. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our courier partner's website. If you have not received tracking information within 4 business days of your order, please contact us.
8. Delays & Unforeseen Circumstances
While we strive to meet all delivery timelines, delays may occasionally occur due to high order volumes, weather conditions, courier disruptions, or other unforeseen events. Smartnest is not liable for delays caused by third-party couriers or customs.
9. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the delivery date (or expected delivery date) with your order number and photographs of the damage. We will investigate and offer a replacement or refund as appropriate.
10. Contact Us
For any shipping-related queries, please reach out to us:
Smartnest
Website: smartnestonline.com
Email: support@smartnestonline.com